Last updated: July 19, 2026
We want you to feel good about trying Lua. If something isn’t right, here’s how returns and refunds work.
Damaged, incorrect, or defective items
If your order arrives damaged, incorrect, or defective, email us at [email protected] within 14 days of delivery with your order number and a photo. We’ll send a replacement or a full refund at no cost to you — no need to ship anything back.
Unopened products
Because our products are ingestible or topical supplements, we can only accept returns of items that are unopened and in their original packaging, within 30 days of delivery. Once a product’s seal has been opened, we’re not able to accept it back for hygiene and safety reasons — this is standard practice for supplements and skincare.
To start an unopened-item return, email [email protected] with your order number. We’ll confirm eligibility and provide return instructions. Once we receive and inspect the item, we’ll refund your original payment method within 5–10 business days. Original shipping costs are non-refundable, and you’re responsible for return shipping unless the item arrived damaged or incorrect.
Non-returnable items
- Opened or used products
- Gift cards
- Final-sale or clearance items (marked as such at checkout)
Subscriptions
You can cancel a subscription anytime before your next billing date to avoid being charged again — see our Terms of Use. Cancelling doesn’t refund shipments already sent; those follow the standard policy above.
Questions
Reach us anytime at [email protected] or 650-770-7410.